Goth Unite Guarantee & Customer Care
Alchemy England pewter products are each hand-made from the finest quality English Pewter, which, like silver, may naturally tarnish dependent upon the conditions to which it is subjected. This may easily be polished to a brilliant, high lustre, 'antiqued' patina finish with 'Silvo' polishing wad, (in an emergency, tooth powder or similar can be used). Please do not put pewter in a hot, salty dishwasher, which might seriously corrode the surface.
LIFETIME GUARANTEE ON ALCHEMY'S ENGLAND PRODUCTS . .
Goth Unite stands by 100% of alchemy England return policy
Alchemy is the best! And we guarantee our crafted pewter products to be hand made to the highest standards and of the finest materials, and we will therefore repair or replace any purchased item suffering from defects or faulty workmanship, at any time, free of charge!
Guarantee and Returns Policy
All of Alchemy England alternative lifestyle English Pewter jewellery and accessories are hand made in England to an unrivalled quality by Alchemy's own craftsmen. Therefore, we absolutely guarantee them against any defects or faulty workmanship and materials! - please note that this does not include general wear and tear or damage caused by the user/owner. This would include such things as surface darkening, (or patination), which is a natural effect, or forced and over-bending of bangles and ear-wraps, etc, which must be done gently to avoid fracture.
In case of any such defects, please return the offending item to us and following the Returns instructions below, and we will make the appropriate repairs or else replace the item like for like whenever possible. If the item is no longer available, we will offer a credit voucher to an amount equivalent to it’s original cost.
Please use the Contact Us form to make a return arrangement
Goth Unite is now guaranteeing 15 days on all products at regular retail price this means 30 days to return an Item that you have bought of course this means 30 days from the time your receive the product and decided either you didn't like the product or found it to be defective. the only exempt products from the 30 day return are Alchemy England products they are the best of jewelry and we offer life time warranty on the products. if in a event you items past 30 days will receive a in store credit to your account @ Goth Unite. please note all returns must have its original tags and or packaging if it does not it may incur a 10% restocking/repackaging fee.
Also Goth Unite does not accept returns on items that are on clearance are final items.
NON REFUNDABLE ITEMS
Following Canadian health and in the interests of hygiene we do not offer refunds and do not accept returns on piercing jewellery & earrings, underwear & swimwear, hosiery such as socks, tights, etc., cosmetic products, lenses, artificial nails & eyelashes. Under EU law, we do not offer refunds and do not accept returns on watches, customised products, made to measure items, CDs &DVDs, magazines, stockings, clothes and accessories made of rubber or PVC. (Unless any of mentioned items are defective).